Customer experience Analyst | CX | QA Manager

My journey in customer service began 20 years ago as a Customer Service Representative. Over five years, I worked on various projects, gaining firsthand experience in dealing with customers. This foundation allowed me to understand customer needs deeply. I then advanced to a Supervisor role, where I learned how to lead a team to achieve high levels of success. After five years in supervisory positions across different companies, I became a Training and Quality Coordinator for a telemarketing contact center. During this time, I continued my studies and earned a qualification as a Human Resources Technician. Most recently, I worked as a Senior ...