Customer Care Officier - Apprenticeship - France

1-Year Apprenticeship Contract Starting Before October 2025 – Based in Paris or Lyon

Job Description :

As a Customer Success Apprentice, you’ll help build the best possible experience for our customers. You’ll be on the front line, communicating their needs to our support and product teams.

You’ll be joining an organization where our clients are at the heart of everything we do. We listen, we engage, and we act. Your role will be crucial in how we convert users into customers and retain them over time.

You’ll be responsible for identifying customer needs, prioritizing requests, and distributing all incoming messages received by Waltio.

You’ll work within a team of about ten people and report directly to the Customer Care Manager

We currently use Intercom as our customer communication platform.

Fluency in French is essential. A solid understanding of cryptocurrencies and prior experience in customer support at a startup are strong advantages.

💡 We’re specifically looking for candidates with a strong knowledge of the cryptocurrency space, ideally with personal experience using, holding, or investing in crypto.

Key Responsibilities

As a Customer Success Apprentice at Waltio, you will be responsible for:

• Sorting and assigning all incoming customer messages;
• Quickly identifying the nature of each request;
• Providing quick and concise responses for simple issues using macros and automated replies;
• Contributing to our long-term support vision by proactively providing feedback;
• Collaborating closely with the technical support and product teams to report bugs and feature requests;
• Regularly updating our FAQ as new platforms or features are added;
• Contributing to the improvement of Walty, our customer support bot.

Profile

• You have a strong interest in cryptocurrencies/blockchain or tax/accounting. You know what DeFi and PFU mean;
• You care deeply about delivering a great user experience;
• You’re curious and eager to work on a wide range of challenges;
• You write and speak French fluently – you'll communicate directly and independently with our main clients;
• You’re personable and naturally empathetic;
• You have hands-on experience with crypto (holding or investing);
• You have excellent grammar, spelling, and writing skills in French.

Recruitment Process

1. Application reviewed within 5 business days
2. 30 min interview with the Customer Care Manager
3. Practical test/case study with the Customer Care Manager
4. Last meeting with our CEO
5. Final decision within 2 weeks

Benefits

• Flexible working hours and remote work options 🏝️
• Dynamic and collaborative work environment 🤩
• Bi-annual team retreats in exceptional locations to connect and tackle key topics 🎉
• The opportunity to shape the future of the company and the crypto wealth management space 🚀

This is an apprenticeship position and requires you to be enrolled in a school or training program.

Link : https://waltio2.odoo.com/jobs/customer-care-officer-alternance-france-5

Listed in: Cryptocurrency Jobs, Internship Crypto Jobs, Startup Web3 Jobs, DeFi Web3 Jobs, Customer Support Web3 Jobs, Full Time Web3 Jobs, Web3 Web3 Jobs.