Customer Support Agent (French Speaking)
atNeo Group
Jun 28
Welcome to Neo Group – Where Growth and People Thrive!
At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.
Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.
At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.
Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.
At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our French-speaking customers.
Responsibilities:
- Respond to customer inquiries and provide prompt and accurate assistance in French through chats & emails.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
- Fluent in both French and English.
- Ability to work rotational shifts - Morning, Afternoon, Night. (including some weekends).
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Remote opportunity
- Interesting product.
- Salary and bonuses based on your performance.
- Learning opportunities.
- Career growth prospects.
- Fluent in both French and English.
- Ability to work rotational shifts - Morning, Afternoon, Night. (including some weekends).
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Remote opportunity
- Interesting product.
- Salary and bonuses based on your performance.
- Learning opportunities.
- Career growth prospects.
Listed in: Crypto Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Customer Support Crypto Jobs, Full Time Crypto Jobs.