Enterprise Technology IT Engineer, Analyst - Singapore

About us:Founded in 2013, GSR is a crypto market maker with more than 300 employees in 5 countries. We provide billions of dollars of liquidity to cryptocurrency protocols and exchanges on a daily basis. We build long-term relationships with cryptocurrency communities and traditional investors by offering exceptional service, expertise and trading capabilities tailored to their specific needs.GSR works with token issuers, traders, investors, miners, and more than 60 cryptocurrency exchanges around the world. In volatile markets we are a trusted partner to crypto native builders and to those exploring the industry for the first time. Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, Citadel, and Tower Research among others, has developed one of the world’s fastest and most robust trading platforms designed to navigate issues unique to the digital asset markets. We have continuously improved our technology throughout our history, allowing for our clients to scale and execute their strategies with the highest level of efficiency.Working at GSR is an opportunity to be deeply embedded in every major sector of the cryptocurrency ecosystem. As an Enterprise Technology Engineer (Analyst) you’ll be supporting and managing GSR’s end user technology stack. This is a unique opportunity to support a cloud-first organisation across multiple geographies, while also helping the Enterprise Technology team grow globally and deliver new projects.

Responsibilities:

• Provide best-in-class end user support in the office, remotely, and via on-call rotations.
• Manage SaaS services, endpoints and more.
• Identify inefficient and manual workflows and improve them through automation.
• Improve GSR’s technology stack by understanding wider business needs and collaborating to define and deliver solutions.
• Maintain and enhance technology standards, knowledge, processes, procedures, and documentation.
• Form robust relationships with all teams and work closely with them. In particular with the Security and Infrastructure teams to apply best practices, identify risks and gaps, and remediate those risks and gaps via policy, procedure, software patches, and more.
• Manage relationships with 3rd party vendors. 
• Manage onboarding and off-boarding workflows (GSR is growing fast)

Qualifications:

• Knowledge of networking and internet protocols, including TCP/IP, ARP, DNS, SMTP, SPF DHCP, HTTP/HTTPS, SSH and IPSEC.
• Proficient in at least one scripting language: Python, Powershell, Bash etc.
• Experience implementing and managing SaaS Services such as Slack, 1Password, Google Workspace, Confluence, and Jira, or equivalent experience in other SaaS services.
• Experience managing MacOS at scale using MDM tools (Jamf prefered). 
• Experience managing identity with SAML/SSO, OAuth and Radius (Okta prefered). 
• Experience providing white-glove support for senior staff. 
• Inherently curious about how things work with the ability to self-educate when necessary.
• Have the energy and patience to work in a dynamic environment and rapidly growing industry.
• Technical and business qualifications such as those from ITIL, Agile, Prince2, AWS, JAMF,  Google, Okta, CompTIA, Cisco and VmWare.

Advantageous:

• Experience supporting remote teams and working with remote colleagues
• Experience administering enterprise ticketing systems.
• Experience with Cisco Meraki networks.
• Familiarity with Agile methodologies. 
• Experience with AWS, GCP and associated technologies.
• Strong understanding of cryptocurrency markets or a background in e-Trading / High-Frequency Trading / Derivatives Trading.

What we offer: A collaborative and transparent company culture founded on Integrity, Innovation and Performance.  Competitive Salary with two discretionary bonus’ payments a year. Benefits such as Healthcare, Dental, Vision, Retirement Planning, 30 days holiday and free lunches when in the office. Hybrid working pattern in all of our offices from London, New York, Singapore, Zug and Malaga.Regular Town Halls and off-sites, team lunches and drinks. A Corporate and Social Responsibility program as well as charity fundraising matching and volunteer days.   Immigration and relocation support where required.GSR is proudly an Equal Employment Opportunity employer. We do not discriminate based upon any applicable legally protected characteristics such as race, religion, colour, country of origin, sexual orientation, gender, gender identity, gender expression or age. We operate a meritocracy, all aspects of people engagement from the decision to hire or promote as well as our performance management process will be based on the business needs and individual merit, competence in the role. Learn more about us at www.gsr.io.

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