Technical Account Manager

About Polygon Labs

Polygon Labs is a software development company building and developing a network of aggregated blockchains via the AggLayer, secured by Ethereum. As public infrastructure, the AggLayer will bring together user bases and liquidity for any connected chain, and leverage Ethereum as a settlement layer. Polygon Labs has also contributed to the core development of several widely-adopted scaling protocols and tools for launching blockchains, including Polygon PoS, Polygon zkEVM, and Polygon Miden, which is in development as well as Polygon CDK.

Your Role

As a Technical Account Manager at Polygon Labs, you will play a pivotal role in ensuring our developers succeed with their blockchain initiatives on the Polygon Network. You will be the primary point of contact for builders, providing them with ongoing technical support, strategic guidance, and best practices to help them realize the full potential of Polygon’s technology.

Your Responsibilities 

• Builder Advocacy: Act as a trusted advisor and advocate for your builders within Polygon Labs, ensuring their needs and challenges are effectively communicated and addressed. Help builders navigate the complexities of blockchain adoption and optimize their usage of the Polygon Network.

• Technical Guidance: Provide expert technical advice on architecting and deploying solutions on the Polygon Network. Offer insights into best practices, security, performance optimization, and cost management to help builders achieve their business objectives.

• Proactive Support: Regularly engage with builders to review their usage of Polygon’s technology, identify opportunities for optimization, and ensure they are taking full advantage of the network's latest features and capabilities.

• Problem Resolution: Assist builders in troubleshooting and resolving technical issues related to their blockchain solutions on Polygon. Work closely with the support and engineering teams to ensure timely and effective resolution of any challenges.

• Strategic Planning: Collaborate with builders to develop and execute strategic plans for their blockchain initiatives, ensuring alignment with their business goals and maximizing the value they derive from the Polygon Network.

• Feedback and Insights: Gather and share builder feedback with Polygon’s product and engineering teams, contributing to the continuous improvement of the network’s offerings and helping to shape the future of blockchain technology at Polygon Labs.

What You’ll Need

• Extensive experience in a builder-facing technical role, with a strong background in blockchain technology and decentralized applications.

• In-depth knowledge of Polygon’s ecosystem, including its Layer 2 scaling solutions and dApp development frameworks.

• Strong problem-solving skills with the ability to troubleshoot complex technical issues and guide builders to successful outcomes.

• Excellent communication and relationship management skills, with a passion for helping builders succeed in their blockchain endeavors.

• Ability to work independently and as part of a collaborative team in a fast-paced, innovative environment.

Polygon Labs Perks

The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:

• Remote first global workforce

• Industry leading Medical, Dental and Vision health insurance*

• Company matching 401k with 3% match*

• $1,500 Home Office Set Up Allowance (life-time max)

• $200 Annual Book Allowance Program

• $75 Monthly internet or phone reimbursement

• Flexible Time Off

• 1 company wide wellness Friday day off per quarter

• Company issued laptop

• Egg freezing, mental health, and employee wellness benefits

*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.

*401k is for United States employees only

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Learn More about Polygon Labs

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