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Job Title	Company Name	Location	Tags
Evergreen position - Support	Merit Circle		RemoteWeb3DaoCustomer Support
Regulatory Strategy Counsel, Europe	Kraken Digital Asset Exchange	Amsterdam	RemoteNon TechLegalExchange
Business Development Manager - ValiDAO	ValiDAO	100% Remote	RemoteWeb3ResearchOperations

Evergreen position - Support

at Merit Circle

$50k-70k/year

Amsterdam North Holland Netherlands Remote Web3 Dao Customer Support Full Time

Posted by Merit Circle
Oct 08, 2024

Are you passionate about providing exceptional support in the gaming industry? If so, we invite you to join our fully-remote team at Merit Circle DAO. We are continually seeking new talent to enhance our Support team, playing a crucial role in assisting our users and making blockchain games more accessible for the masses.

About the Role

This evergreen position is designed to grow our talent pool for future hiring needs. By submitting your application, it will be reviewed, and if deemed suitable, you will be included in our talent pool for future openings as they arise. This ensures we have a pool of talented candidates to contact when new opportunities become available. You will play an important role in assisting users, creating support materials, and ensuring the smooth operation of our support efforts. This is a unique chance to be part of a fast-paced company at the forefront of web3 gaming, collaborating with some of the most innovative teams in the industry.

For this role, we require candidates with at least 1 year of experience in the video games industry and a proven track record in customer support. You will be responsible for distilling complex ideas into simpler terms, providing patient and positive assistance, and handling user queries across the various platforms of Merit Circle and Beam. We are looking for creative thinkers with strong communication skills, capable of generating high-quality educational resources and working collaboratively with product teams to enhance user experience. Additionally, we value individuals who are proactive, adaptable, and able to thrive in a fast-paced, ever-evolving environment.

Your day-to-day activities as a team-member in Support can include:

Assist the Head of Support in the development of the current knowledge base of support articles
Assist in the development of the support website
Gathering user feedback and questions to create new support articles
Answering user queries through Zendesk
Answering user queries through Telegram
Answering user queries through Twitter

1+ years of experience in a support role, preferably in the video game or web3 industry

Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector.
Excellent communication skills, both written and verbal
Answer technical customer inquiries via email
Generate high-quality educational resources for our users and team
Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback

These requirements are essential for success in the Support team. They will enable you to effectively manage user inquiries, create valuable support resources, and communicate complex ideas in an accessible manner. Your organizational skills and understanding of support principles will be crucial in handling multiple projects simultaneously, ensuring the smooth operation of our support efforts.

Competitive salary
Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
Unlimited vacation
$BEAM tokens
Opportunity to work in a fast-growing sector within a dynamic and passionate team.
Professional development opportunities in a rapidly evolving industry.
Fun, innovative and dynamic team
Annual company retreat

1+ years of experience in a support role, preferably in the video game or web3 industry

Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector.
Excellent communication skills, both written and verbal
Answer technical customer inquiries via email
Generate high-quality educational resources for our users and team
Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback

Competitive salary
Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
Unlimited vacation
$BEAM tokens
Opportunity to work in a fast-growing sector within a dynamic and passionate team.
Professional development opportunities in a rapidly evolving industry.
Fun, innovative and dynamic team
Annual company retreat

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