Associate Customer Success Manager, Americas
atChainalysis
Dec 03
Chainalysis is one of the oldest crypto companies to offer on-chain analysis for its clients. They offer investigation and compliance tools to crypto companies, government agencies, regulators, and more. For example, an exchange can hire them to flag transactions coming from wallets associated with exchange hacks or known terrorists to make sure they do not engage with them. Chainalysis software has been used to solve some of the biggest high-profile cases in the crypto industry.
Chainalysis has its offerings in more than 60 countries. At any given time, there are hundreds of Chainalysis Jobs. If you're looking for a career in Chainalysis, there's a lot of categories to choose from in Engineering, Marketing, and sales. Host of the jobs are not remote. But since Chainalysis has its offices in multiple countries, most jobs should be very accessible. Check out some of the Chainalysis jobs below:
Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.Â
The Associate Customer Success Manager is a natural at making each and every customer feel like a VIP. They’re great at managing a lot of disparate priorities, building relationships with high-potential customers, and strategizing about how to build accounts and increase adoption. We measure your success by things like user adoption, retention, and overall satisfaction. Â
Within a year you are successful if…Â
- Your knowledge of customer journeys, SaaS revenue metrics, and overall Customer Success has grown substantiallyÂ
- You’ve directly contributed to increasing the net retention of our customers in our financial, cryptocurrency, and government verticals
- You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
- Our customers trust and rely on you to help them achieve their goals
- The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows
A background like this helps:Â
- Prior working experience in Customer Success at a SaaS business is a plus, but mainly we’re looking for candidates who have been in a customer facing roleÂ
- Experience building out customer journeys and expanding product adoption
- Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
- An interest in cryptocurrency or AML/KYC helpsÂ
The base salary range for this role is $76,000 to $96,000 on a national basis and may be higher or lower depending on the location of the role. Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law.
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability and experience. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We can’t wait to meet you.
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Listed in: Crypto Jobs, Legal Crypto Jobs, Aml Web3 Jobs, Compliance Crypto Jobs, KYC Web3 Jobs, DeFi Web3 Jobs, Manager Web3 Jobs, Data Web3 Jobs, Full Time Web3 Jobs.